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KMID : 0926620160210010051
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Korean Journal of Hospital Management
2016 Volume.21 No. 1 p.51 ~ p.61
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The Relationship between the Media Exposure of Hospital Physicians and Patient Volume - a University Hospital Case -
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김성철:Kim Sung-Cheol
김태경:Kim Tae-Kyung/김태현:Kim Tae-Hyun/박소희:Park So-Hee/이상규:Lee Sang-Gyu
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Abstract
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This study attempted to investigate how mass media marketing of a hospital influences patient volume. Additionally, the association of patient volume with exposure time and the type of mass media was examined. Data from a university hospital in Bundang (from January 2014 to November 2014) were used. Degree of physicians' mass media marketing was measured by the number of media exposure. Linear mixed model for repeated measures data was run to identify the associations between the number of media exposure and patient volume. First, the number of hospital physician's mass media exposure and new patients and the first visit patients were positively associated. Second, broadcasting media which has relatively significant in patient volume is TV programs such as cultural programs and news. Third, hospital physicians with higher ranks who were exposed to press media receive more patient appointment. Also, nonsurgical hospital physicians who were exposed to press media receive more patients. Fourth, medical treatment activities for hospital staff who hold the rank of Professor in case of making an appearance at press media have relatively increased. Hospital physician's media exposure, particularly TV programs, was significantly related to patient volume for outpatients.
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KEYWORD
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Mass media, Hospital physicians, Media exposure, Medical treatment activities
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